Technology reshapes businesses and lives by making procedures more efficient. IT traditionally focuses on improving processes. XLA® is a mindset to (re)design human centric IT services and processes. Organizations are filled with procedures, KPIs and frameworks, but often forget about human experience. Documents with rules and Service Level Agreements (SLA) are supposed to make work easier, but actually don’t. SLA works from control, whereas XLA® works from trust. XLA® is a mindset that helps to shift the focus towards end-user experience and to put emotions first. The measurement tool Amaze puts people first and helps to implement a data driven XLA®. Amaze turns perceptions into data that can be managed by (re)designing experiences.
To improve employee happiness by capturing and improving end-user experiences.
To improve business value by getting to know what the business really wants.
To provide one set of metrics to measure throughout your entire ecosystem.
Giarte has been recording experiential knowledge and perception about IT services in business environments for more than 15 years.
Giarte combines experience and research to deliver the best services. Giarte developed the XLA®-method to connect tech and touch.
Giarte sets a standard for centralizing end-user experience in IT and developed an own mindset and innovative method. Giarte brings change.
Companies often encounter the so called ‘watermelon’ issue where from a technical point of view everything seems to operate good but in reality end-users are dissatisfied. Only by measuring perceptions, organizations can capture the drivers of dissatisfaction.
Amaze is basically for everyone who wants to captures and improve the peoples’ experience. Today, Amaze is most often used in an IT context, to increase the employee happiness, business value or collaboration in a complex ecosystem.
Amaze is readily available for all organizations. Simply ring us and we will help you to kick-start the experience journey, by measuring on your own ServiceNow platform or via a connection with Giarte. The minimum steps to implementation include a definition of focus areas, target audience and a company specific invitation for the surveys.
No, basically any IT Service Management tool is sufficient to either run Amaze or connect to Amaze. Organizations who run ServiceNow can simply download and install Amaze from the ServiceNow store. Organizations with other tools can leverage the platform of Giarte.